FAQs

No, there is no charge for setting up a care campaign, or for giving or receiving support. We don't charge any fees or take any percentage of gifts that are given.

Each Like Neighbors care campaign has its own unique link. Only people who have been given the link will be able to view the campaign. (There is no "search" function on our site to protect the privacy of our users.) If you are concerned about privacy, you may want to ask your friends and family not to forward the link without your permission. Please view our Privacy Policy for more information.

Personal data (such as the email address of a gift recipient) will only be shared with the supporter(s) who pledge and purchase requested services, as well as our partner service providers who require this information to fulfill the orders. Only Like Neighbors account holders can comment on a campaign page and/or pledge/purchase a requested service. The content, graphics and images you voluntarily post when you create, update or comment on a campaign can be shared by you or others to social networking sites. Personal data you provide when setting up an account or campaign is not searchable or shareable, unless you choose to include it in the content or images/graphics of your care campaign. Please view our Privacy Policy for more information.

Log in to your Like Neighbors account and select "My Campaigns" from the dropdown menu. Select your care campaign and click the green Edit button under the photo.

When you're signed in and on your care campaign page, scroll to the bottom of your story. Type your update in the comment box, and click the Comment button. Or you can edit the main story. (See FAQ titled "How do I change the content or photo on my campaign page?" You can also share your update by posting your campaign to social media or sharing it via email. Just use the icons under the photo on your campaign page.)

Every situation is different. Sometimes it's fine to have everything emailed directly to the person in need. (Just be sure to give them a heads up that they'll be receiving emailed Galley and/or RoundTrip gifts!) Other times, it's better to have someone else receive the emailed gifts, such as the person setting up the care campaign, another friend or family member, or a caregiver. You can also edit your care campaign at any time to change who is receiving the emails.

The easiest way is to forward them all via email. Alternatively, you can set up a Galley account for your loved one at https://www.galleyfoods.com/sign_up. Use their name, email address and zip code, and create a password that you can share with them. Then, load the gift cards (using the unique gift card number on each) into the account, and the total credit will be ready to use! Finally, send your loved one the link to Galley's website (www.galleyfoods.com) along with the account login credentials.

All gifts given through a Like Neighbors care campaign are emailed as gift cards, which is easiest for the gifter and gives the most flexibility to the recipient. If you would like to schedule a meal delivery or ride instead of sending a gift card, you can do so by directly contacting Galley (www.galleyfoods.com), RoundTrip (www.rideroundtrip.com) or another service provider of your choice.

Meals typically run $6-8 for kids meals, $12-16 for adult entrees, and $45-50 for family meals that serve four people. Consider how many people will be eating, and how much support they need. For example, if you'd like to provide 20 meals for a family of four, $1000 would be a good goal. Ride costs will vary depending upon the type of vehicle needed, whether medical assistance is required, and how many miles will be traveled. You can get estimates by creating a free account at https://www.roundtriphealth.com/patients/. You can adjust your goal amounts any time by clicking the green edit button on the care campaign when you're logged in.

Of course! Log in, select My Campaigns from the drop down menu, and select the care campaign you want to update. Click the green Edit button on the campaign page, change your goal(s) and click Save.

Log in to Like Neighbors and visit your My Pledges page.

Log in to Like Neighbors, visit your My Pledges page, and click the "resend instruction" by the request. If you don't see the email in your inbox, check your spam folder.

You should have received an email with instructions soon after you pledged the gift card. If you don't see the email, please check your spam folder, and add info@likeneighbors.com to your contacts so you'll get future emails delivered to your inbox. Still don't see it? Log in to Like Neighbors, visit your My Pledges page, and click "resend instruction" by the request you wish to complete.

If you don't see it in your email inbox, please check your spam or junk email folder. (If you find it in there, be sure to add Galley's email address and/or RoundTrip's email address to your contacts list so future gift card emails won't be marked as spam.) If you still can't locate it, or if you don't know how to check your spam/junk email folder, contact us: info@likeneighbors.com or 301.453.6720.

To best protect the privacy and personal data of our users, Like Neighbors supports email gift cards only. This way, we do not need to ask for, store, or give out home addresses.

Unfortunately, we can't swap one type of gift for another.

We share Galley's belief that food should make you feel good. Fresh, delicious meals are important whether you're healthy, ill, healing or pregnant. Galley uses responsibly sourced and organic products whenever possible and never cuts corners—no canned products, pre-made sauces, or mixes. Need more reasons? 1) Ordering a gift card from Galley on behalf on someone else is easy. It takes about two minutes, and you can even add a personal note. 2) Galley's reasonably priced meals already include gratuity, so a gift card goes a long way! 3) Galley meets dietary needs and preferences with at least one vegetarian option each day. Gluten/dairy/nut-free menu items are offered, and ingredients/nutritional info are listed for each menu item online. 4) Did we mention… kids meals? Friendly for little fingers, and affordable, too.

Unlike many meal delivery services, Galley has its own culinary team that prepares every meal fresh daily. The meal will come fully prepared but chilled, so it just needs to be heated in the oven (10-12 min) or microwave (2 min). Galley's sustainable packaging is both oven and microwave safe to 400 degrees. Some dishes will require a small finishing step such as drizzling a sauce. These steps are on the plating instructions included with every meal. Upon delivery, meals can also be kept in the refrigerator for 2-3 days, or frozen.

Galley delivers across the Washington, DC metro area and Baltimore. You can check out their delivery area at http://www.likeneighbors.com/service-area. If you're outside the delivery area, be sure to sign up for our mailing list and follow Like Neighbors on social media to hear when more regions are covered!

Of course! Visit http://www.galleyfoods.com to see the menu.

You can reach Galley directly at (202) 930-3663 or support@galleyfoods.com. You can also view their help center here: https://support.galleyfoods.com/hc/en-us

No, Galley gift cards never expire.

Many people helped by Like Neighbors care campaigns are unable to drive. It's hard for them to get to medical appointments or simply to the store to get groceries. We love that RoundTrip riders can book transportation via Lyft, medical sedans, wheelchair vans or non-emergency ambulances on-demand online. This is also a tremendous help to local friends or family who typically would be providing these rides.

First, create a RoundTrip account at https://ride.rideroundtrip.com/#/signup or on the RoundTrip Health Transport mobile app. Next, input your trip details. When you get to the payment page, apply the promo code emailed to you by RoundTrip when gifts were given. (You may still be required to add a credit card in case the final trip cost exceeds the promo code total applied.)

RoundTrip offers all levels of transportation. If no special assistance is needed, you can book a regular Lyft sedan. If help is needed, you can book a medical sedan with a credentialed driver who can provide assistance. Wheelchair vans (ADA accredited vehicles and drivers) can accommodate most wheelchair types. Or, a non-emergency ambulance is likely the best option for someone bed-bound or traveling with special equipment.

Yes. You can email support@rideroundtrip.com or visit their patient page for more information: https://www.rideroundtrip.com/patients/