FAQs

No, there is no charge for setting up a campaign, or for giving or receiving support.
A unique link is generated for each Like Neighbors campaign. Only people who have the link will be able to view your campaign. If you are concerned about privacy, you may want to ask your friends and family not to forward the link without your permission. The personal information provided for meal delivery (phone number, email address and street address) are only provided to supporters that create an account and pledge a meal. Please view our Privacy Policy for more information.
Personal data including phone number(s), email address(es), and postal address(es) will only be shared with the supporter(s) who pledge and purchase requested services, as well as our partner service providers who require this information to fulfill the orders for their services. Only account holders can comment on a campaign page and/or pledge/purchase a requested service. The content, graphics and images you voluntarily post when you create, update or comment on a campaign can be shared by you or others to social networking sites. It can also be discovered via the search function on our website. Personal data including the phone number(s), email address(es), and postal address(es) you provide when setting up an account or campaign are not searchable or shareable, unless you choose to include them in the content or images/graphics of your publicly facing campaign page. Please view our Privacy Policy for more information.
Log into Like Neighbors and select "My Campaigns" from the dropdown menu. Select your campaign, scroll to the bottom, and click the Edit button.
Log into Like Neighbors and select "My Campaigns" from the dropdown menu. Select your campaign and scroll to the bottom of your story in the left side panel. Type your update in the comment box, and click the Comment button. Or you can edit the main story. (See FAQ titled "How do I change the content or photo on my campaign page?" You can also share your update by posting your campaign to social media or sharing it via email. Just use the icons under the photo on your campaign page.
Whenever a meal is pledged, you'll receive an email telling you what meal was pledged and by whom. That email also includes your supporter's email address if you'd like to send them a thank you. You can also check the status of a request any time just by looking at your support calendar on your campaign page. Open requests are green, pledged meals are pink, and completed orders (paid for and scheduled for delivery) are gray.
The different colors signify the three phases of your requests: 1) Open requests are green on your support calendar. This is how a request appears as soon as you create it. Open requests are available to be fulfilled by supporters who visit your page. You can easily edit or cancel a green open request by clicking on it. 2) Pledged requests are pink on your support calendar. A pledged request means a supporter has promised to order and pay for this meal on your behalf. When a request is pledged (pink), it cannot be edited or cancelled. If you've requested a meal, you will be notified via email when it's pledged. 3) Completed requests are gray on your support calendar. This means a supporter has placed and paid for the order with Galley. You will be notified by email when this happens and can contact Galley directly at (202) 930-3663 before 2pm the day of delivery if you need to make changes to the order or delivery instructions.
To change a pledged request (pink on your support calendar) or completed request (gray on your calendar: If your supporter has pledged the meal but not yet ordered it from Galley, you can contact the supporter and ask him/her to cancel it on their "My Pledges" page. When you receive email notification that the meal has been unpledged, you can edit it on your support calendar and let your friend know when it's ready for them to repledge. Not sure who pledged the meal? The supporter's name and email address appear in the email notification we sent you when they pledged the meal. If you cannot reach your supporter, simply wait until you receive an email notifying you that the order is complete. At this point, the request changes to gray on your calendar, Galley has the order, and you can contact Galley directly. Galley does their best to accommodate every change requests made prior to 2pm. Regardless of the time of the request, they will always do their best to work with you to get your delivery when and where you want it. Email support@galleyfoods.com or call (202) 930-3663.
Open the campaign that you wish to update. Click the green "Edit" button. Scroll to the Delivery Address section to remove, edit or add an address. If you add a second delivery address (such as a medical facility, neighbor, office address, etc.), you will have the ability to select your desired delivery address each time you add a meal request to your Support Schedule.
Requests go through three phases: 1) Open requests are green on the support calendar. These are available to be fulfilled by supporters. If you want to help someone, click on an open request! Any green open request can easily be edited or cancelled by the campaign owner. 2) Pledged requests are pink on the support calendar. A pledged request means a supporter has promised to order and pay for this meal on the recipient's behalf. If you've requested a meal, you will be notified via email when it's pledged. If someone has pledged a meal for you and you need to change it, please see the FAQs titled "My meal was pledged and I need to change it. What do I do?" and "I need to cancel my meal! How do I do that?" 3) Completed requests are gray on the support calendar. This means a supporter has placed and paid for the order with Galley. Recipients will be notified by email when this happens and can contact Galley directly at (202) 930-3663 by 2pm the day of delivery if they need to make changes to the order or delivery instructions.
Pledged meal requests appear pink on your support calendar. To change a pledged meal, you have two options: 1) You can wait until the payment for the meal has been processed. When this happens, you will receive email notification and the request on your calendar changes from pink (pledged) to gray (complete). Then, contact Galley directly at (202) 930-3663 to update your order. 2) Contact the supporter who pledged the meal and ask them to cancel it on their "My Pledges" page. When you receive email notification that this has been done, you can delete it from your calendar. Not sure who pledged the meal? The supporter's name and email address appear in the email notification we sent you when they pledged the meal.
To cancel an open request (green on your support calendar), simply delete it from the support calendar on your campaign page. To cancel a pledged request (pink on your support calendar), contact the supporter and ask them to cancel it on their "My Pledges" page. (You can find the supporter's name and email address in the email we sent, notifying you of the pledge.) Once you receive email notification that the meal has been unpledged, you can delete it from your calendar. If you cannot reach your supporter, simply wait until you receive an email notifying you that the order is complete. At this point, the request changes to gray on your calendar, Galley has the order, and you can contact Galley directly to cancel it at (202) 930-3663.
To change a pledged request (pink on your support calendar) or completed request (gray on your calendar: If your supporter has pledged the meal but not yet ordered it from Galley, you can contact the supporter and ask him/her to cancel it on their "My Pledges" page. When you receive email notification that the meal has been unpledged, you can edit it on your support calendar and let your friend know when it's ready for them to repledge. Not sure who pledged the meal? The supporter's name and email address appears in the email notification we sent you when they pledged the meal. If you cannot reach your supporter, simply wait until you receive an email notifying you that the order is complete. At this point, the request changes to gray on your calendar, Galley has the order, and you can contact Galley directly. Galley does their best to accommodate every change requests made prior to 2pm. Regardless of the time of the request, they will always do their best to work with you to get your delivery when and where you want it. Email support@galleyfoods.com or call (202) 930-3663.
Yes. Login to Like Neighbors, visit your My Pledges page, and click "cancel" by the request. The recipient will be notified that the status of that meal is once again open for fulfillment.
While it's unusual for someone to promise a meal and then decide not to purchase it, it does happen. When the person makes this decision, they cancel their pledge and you receive notification. The pledge once again shows as "open" (green on your support calendar) so another supporter can fulfill it.
If the requested delivery time hasn't passed, call Galley at (202) 930-3663 to see if you can still place the order. If it's too late, don't worry… You can make it up to the recipient by pledging another future meal… or two!
Login to Like Neighbors and visit your My Pledges page to see all meals you've pledged.
Login to Like Neighbors, visit your My Pledges page, and click "resend instruction" by the request you wish to complete. If you don't see the email in your inbox, check your spam folder.
You should have received an email with instructions. If you don't see it, please check your spam folder, and add Like Neighbors to your contacts so you'll get future emails delivered to your inbox. Still don't see it? Login to Like Neighbors, visit your My Pledges page, and click "resend instruction" by the request you wish to complete.
Tips are included in your price of the meal, which means they're covered when a supporter places an order with Galley. Tips are transferred to the servers through a competitive hourly wage and Galley's servers are trained to politely decline any gratuities.
Galley meals stay fresh in the fridge for 2-3 days, so just request your delivery for Thursday or Friday.
We share Galley's belief that your food should make you feel good. Fresh, delicious meals are important whether you're healthy, ill, healing or pregnant. Galley uses responsibly sourced and organic products whenever possible and never cuts corners—no canned products, pre-made sauces, or mixes. And because everything is made from scratch, Galley ensures that most meals are between 600-800 calories. Need more reasons? 1) Ordering from Galley on behalf on someone else is easy. Just add the recipient's address to your account then and add their name and phone number to the delivery instructions on the order. 2) Galley's reasonably priced meals already include tax and gratuity! 3) Supporters can order meals up to a week in advance… or the day of the request. 4) Sometimes people going through a challenging time have last minute schedule changes. Galley is happy to reschedule an order or issue credits for a cancelled order prior to 2pm. 5) Galley meets dietary needs and preferences with at least one vegetarian option each day. Gluten/dairy/nut-free menu items are offered, and ingredients are listed for each menu item. 6) Did we mention… kids meals? Friendly for little fingers, and affordable, too. 7) Galley meals stay fresh in the fridge for 2-3 days, so eat whenever you feel like it. 8) Galley always has exciting new menu items and offerings, like wine pairings and breakfast boxes, that can make giving or receiving even more special.
Galley meals stay fresh in the fridge for 2-3 days, so just request your delivery for Thursday or Friday.
No! Like Neighbors and Galley want to make enjoying a meal as easy as possible for someone going through a challenging time. Unlike many meal delivery services, Galley has its own culinary team that prepares every meal fresh daily. They do all the chopping, mixing, and sautéing for you. You just need to reheat your meal in the oven (10-12 min) or microwave (2 min) whenever you're ready to eat. Galley's sustainable packaging is both oven and microwave safe to 400 degrees. Some dishes will require a small finishing step such as drizzling a sauce. These steps are on the plating instructions included with every meal.
Galley enjoys receiving feedback as it helps them to improve service and keep a pulse on what customers want. You can email Galley at support@galleyfoods.com or call 202-930-3663.
Like Neighbors currently serves those who live within the delivery area of our partner meal provider, Galley. This area includes most of Washington DC, Maryland and Virginia. You can check to see if we can deliver to your address by visiting https://www.galleyfoods.com/welcome or you can view Galley's delivery area map at https://www.galleyfoods.com/delivery_area. Friends and family anywhere in the country can send a meal to someone who lives within the delivery areas. And, we will soon service more cities across the country soon, so be sure to sign up for our mailing list and follow Like Neighbors on social media to hear the news first!
Do you have a friend who works in the delivery area but lives near you? Galley can deliver meals to his/her office, and your friend can drop it off to you on the way home!
Tips are included in your price of the meal, which means they're covered when a supporter places an order with Galley. Tips are transferred to the servers through a competitive hourly wage and Galley's servers are trained to politely decline any gratuities.
Our meal delivery partner, GALLEY, has expanded its delivery area to include most areas of Maryland and Virginia. Delivery to these new areas (farther from DC) is currently available twice a week. If you only see meal options for Tuesday and Thursday deliveries, your delivery address is in one of the new areas now serviced. We’ll be sure to keep you posted as more areas and delivery days become available!
When you visit the website of our meal delivery partner, Galley, just enter your delivery address on the homepage. You will be given the correct options for all available meals – and days – that apply to the address you have entered.

Do you have a question that isn't included in the FAQs? Please contact us!